Terms & Booking Conditions

By booking with Jill Elliot Yoga, you agree to the following terms:

1. Bookings & Payment

All bookings are made online via the Jill Elliot Yoga website.
Payment is required in advance to secure your place.
Bookings are non-transferable unless agreed in writing.

2. Classes & 1-1 Sessions

Classes and 1-1 sessions must be booked before attendance.
Jill Elliot Yoga reserves the right to change teachers, venues, or timings where necessary.
If Jill Elliot Yoga cancels a class or 1-1 session, a credit or a full refund will be offered.

3. Retreats & Events

Retreat, workshop and event bookings may be subject to specific terms, which will be stated at the time of booking.
Deposits are non-refundable unless stated otherwise.

4. Cancellation & Refund Policy

Please read this policy carefully before booking. By completing a booking with Jill Elliot Yoga, you agree to the following terms.

Jill Elliot Yoga is a small business with limited spaces available. Late cancellations and no-shows directly affect the ability to run classes and sessions sustainably. Thank you for your understanding and support.

General Principles

Cancellation notice periods vary depending on the type of booking.
Refunds are not offered for late cancellations or no-shows unless stated otherwise.
Where cancellation is due to exceptional circumstances, please contact Jill Elliot Yoga as soon as possible. Any refunds or credits outside the terms below are offered at the discretion of Jill Elliot Yoga, in line with UK consumer law.
Jill Elliot Yoga is not responsible for any additional costs incurred as a result of class, course, session, retreat or workshop changes or cancellations, whether changed or cancelled by the client or Jill Elliot Yoga.
Nothing in this policy affects your statutory rights.

Yoga Classes (including Pregnancy Yoga - Single Class (35 wks +))

Classes may be rescheduled with at least 24 hours’ notice before the class start time.
Late cancellations (within 24 hours) and no-shows are non-refundable, non-transferable and cannot be rescheduled.

Pregnancy Yoga Courses

Pregnancy Yoga courses are non-refundable and non-transferable due to limited class sizes and course structure.
Please ensure you can attend all sessions before booking.
Missed sessions and no-shows are non-refundable, non-transferable and cannot be rescheduled.

Restorative Yoga

Restorative Yoga bookings are non-refundable, non-transferable and cannot be rescheduled.
No-shows are non-refundable, non-transferable and cannot be rescheduled.

Wokingham Community Yoga

Wokingham Community Yoga classes may be rescheduled before the class begins, subject to availability.
These classes are non-refundable.
No-shows are non-refundable and non-transferable.

1-1 Sessions

To maintain a consistent 1-1 schedule, the following cancellation fees apply:

Less than two working days’ notice: 50% of the session fee
Less than one working day’s notice: 100% of the session fee
No-shows are charged at 100% of the session fee

Working days are Monday to Friday, excluding UK bank holidays.
All 1-1 sessions are non-transferable.

Retreats & Workshops

Retreats & Workshops cancelled by Jill Elliot Yoga

Jill Elliot Yoga reserves the right to amend or cancel retreats/workshops or retreat/workshop dates.
If a retreat/workshop date is cancelled, you will be offered an alternative date.
If you are unable to attend the alternative date, you will receive a full refund.
Retreats/workshops require a minimum number of participants (as stated on the retreat/workshop webpage). If the minimum is not met, the retreat/workshop will be cancelled and your retreat/workshop fee fully refunded.

Retreats & Workshops cancelled by the client

Retreat/workshop fees are non-refundable unless your place can be filled.
If your place is filled, a refund will be issued minus booking and administration costs.
Retreat/workshop bookings are non-transferable.
We strongly recommend purchasing appropriate travel and cancellation insurance.

Yoga 6 Class Pass & Yoga 10 Class Pass

These terms apply to Yoga 6 class passes and Yoga 10 class passes.

Class passes may be used for:
- Thursday Yoga 20:00–21:10
- Friday Yoga 09:15–10:25
Passes are subject to class availability and must be booked in advance.

Yoga Class Pass Use & Validity

Class passes are non-transferable and may only be used by the named client.
Validity starts from the purchase date
- 6 class pass: valid for 3 months
- 10 class pass: valid for 5 months
Any classes not used within the validity period will expire and are non-refundable.
Class passes cannot be shared, transferred, exchanged, or resold.

Booking & Cancellations

Classes must be booked in advance and are subject to availability.
If you are unable to attend a booked class, please cancel as early as possible.
Late cancellations and no-shows will result in the class being deducted from your pass.
Missed classes cannot be rescheduled.

Refunds

Class passes are non-refundable, whether partially used or unused.
No refunds are offered for expired passes, late cancellations, or no-shows.
Refunds or credits outside these terms are only considered in exceptional circumstances and at the discretion of Jill Elliot Yoga, in line with UK consumer law.

Cancellations by Jill Elliot Yoga

If a class is cancelled by Jill Elliot Yoga, you will be offered:
- an alternative class date; or
- the class credited back to your pass.

1-1 Restore Your Core – 3 & 5 Session Passes

These terms apply to 1-1 Restore Your Core session passes, available as 3-session and 5-session passes.

Session passes are subject to availability and must be booked in advance.
Refunds are not offered for late cancellations or no-shows unless stated otherwise.

Session passes are non-transferable and may only be used by the named client.
Sessions must be booked and attended within the validity period below, starting from the pass purchase date:
- 3-session pass: valid for 4 months
- 5-session pass: valid for 7 months
Any sessions not used within the validity period will expire and are non-refundable.
Session passes cannot be shared, transferred, exchanged or resold.

Booking & Scheduling

1-1 Restore Your Core Sessions must be booked in advance and are subject to availability.
To maintain a consistent 1-1 schedule, the following cancellation fees apply to each session booked using a session pass:

Less than two working days’ notice: 50% of the session fee
Less than one working day’s notice: 100% of the session fee
No-shows are charged at 100% of the session fee
Working days are Monday to Friday, excluding UK bank holidays.
All 1-1 sessions are non-transferable.

Refunds

Session passes are non-refundable, whether partially used or unused.
No refunds are offered for unused sessions, late cancellations or no-shows.

Cancellations by Jill Elliot Yoga

If Jill Elliot Yoga needs to cancel a scheduled 1-1 session, you will be offered:
- an alternative date/time; or
- the session credited back to your pass.

Thank you for your understanding and for supporting a small, independent yoga business.

5. Late Arrival

Late entry may not be permitted for safety and disruption reasons.
No refunds will be given for late arrival.

6. Health & Safety

By booking, you confirm that you have read and agreed to the Health Disclaimer & Participation Agreement.
You participate at your own risk and must inform the teacher of any relevant conditions.

7. Limitation of Liability

Nothing in these terms limits liability for death or personal injury caused by negligence. Otherwise, Jill Elliot Yoga is not liable for loss or injury except where required by law.

8. Governing Law

These terms are governed by the laws of England and Wales.